We are taking a few days off. Orders can still be placed and
will be shipped, but we will not be able to process support
requests before September.
INFORMATION ABOUT YOUR RIGHT OF WITHDRAWAL
Statutory Right of Withdrawal
If the customer is a citizen of the European Union and a consumer as per § 13
of the German Commercial Code, he/she shall be entitled to withdraw from this contract
within fourteen (14) days without giving any reason for doing so. The deadline for
withdrawal shall be fourteen (14) days from the date on which the customer or a third
party appointed by the customer, who is not the carrier, takes possession of the final
In order to exercise the statutory right of withdrawal, the customer must notify us
Phone: +49 (0)281 475706-73
Fax: +49 (0)281 475706-74
of his/her decision to withdraw from this contract in a clear declaration
(e.g. by sending a letter by mail, fax or email). The customer may use the
withdrawal form template attached for this purpose; however, this is not
The withdrawal deadline shall be deemed to be met if the customer sends
the communication concerning the exercise of the right of withdrawal before
the expiry of the deadline.
Consequences of Withdrawal
If the customer withdraws from this contract, we must reimburse any
payments we have received from the customer, including delivery costs
(excluding any additional costs incurred if the customer has selected
a different type of delivery to the cheapest standard delivery option
offered by us) without delay, but no later than fourteen (14) days after
the day on which we receive the notice of the customer's withdrawal from
this contract. We will use the same payment method the customer used for
the original transaction in order to provide the reimbursement, unless
otherwise expressly agreed; under no circumstances will the customer be
charged a fee for this refund.
We may withhold the reimbursement until we have received the returned
goods or until the customer has provided proof that he/she has returned
the goods, whichever is earlier.
The customer must return or hand over the goods to us without delay
and no later than fourteen (14) days from the date on which he/she notifies
us of withdrawal from this contract. The deadline is deemed to be met if
the customer sends the goods before the expiry of the fourteen-day deadline.
The customer shall bear the costs of returning the goods.
The customer shall only be liable for any diminished value of the goods
if this loss in value is attributable to any use or handling of the goods
which is not deemed necessary in order to verify the condition, features and
functioning of the goods.
Exclusions from the Statutory Right of Withdrawal
The statutory right of withdrawal shall not apply in the following cases:
- Delivery of goods which are not prefabricated and have been manufactured
on the basis of a personal choice or according to customer specifications,
or of goods which have clearly been tailored to the customer's personal
- Delivery of sealed goods which are not suitable to be returned for
reasons relating to health protection or hygiene if their seal has been
removed after delivery.
- Delivery of audio or video recordings or computer software in sealed
packaging if the seal has been removed after delivery.
- Delivery of newspapers, journals or magazines, excluding subscription
Withdrawal Form Template
(Complete and return this form only if you wish to withdraw from the contract.)
Fax: +49 (0)281 475706-74
I/We (*) hereby give notice that I/We (*) withdraw from my/our (*)
contract of sale of the following goods/for the provision of the
following service (*),
Ordered on __________________ (*)/received on __________________ (*)
Name of consumer(s)
Address of consumer(s)
Signature of consumer(s) (only if this form is notified on paper)
(*) Delete as appropiate.